Welcome to Our Security Reporting Page

Your assistance in keeping our systems secure is invaluable. We deeply appreciate the efforts of Independent Security Researchers like you in identifying and reporting security vulnerabilities in our systems, including our websites and APIs (*.cloudwalk.io, *.jim.com), POS systems, and applications. Your responsible disclosure of these issues helps us maintain the highest level of security for our customers and users.

How to Report a Security Flaw or Bug

Security Flaws

If you've discovered a potential security flaw, please email us at security@cloudwalk.io. We strongly encourage encrypted communication for sensitive information. Our policy is to acknowledge receipt of your report within 1 business day.

Bug Reporting

For non-security-related bugs, please use our Feedback Page (link to https://feedback.jim.com). These reports are crucial for maintaining the overall quality and performance of our systems.

Responsible Disclosure

Your responsible reporting is essential. Please refrain from publicly disclosing the issue until we have had a chance to address it. This ensures the security and privacy of all users.

What to Include in Your Report

To help us effectively understand and address the issue, please include:

  • Detailed steps to reproduce the problem.
  • Expected and unintended results of the flaw.
  • Screenshots or logs, if available.
  • Browser and OS information, if applicable.

What to Include in Your Report

Upon receiving your report, we will:

  1. Confirm receipt of your report.
  2. Investigate and evaluate the issue.
  3. Respond to you with an estimated timeline for the fix.
  4. Keep you informed about the progress.

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