Welcome to Our Security Reporting Page
We appreciate independent security researchers who responsibly report vulnerabilities across our websites, APIs (*.cloudwalk.io, *.jim.com), POS systems, and applications. Your efforts help keep our customers and users secure.
How to Report a Security Flaw or Bug
Security Flaws
If you've discovered a potential security flaw, please email us at security@cloudwalk.io. We strongly encourage encrypted communication for sensitive information. Our policy is to acknowledge receipt of your report within 1 business day.
Bug Reporting
For non-security-related bugs, please use our Feedback Page. These reports are crucial for maintaining the overall quality and performance of our systems.
Responsible Disclosure
Your responsible reporting is essential. Please refrain from publicly disclosing the issue until we have had a chance to address it. This ensures the security and privacy of all users.
What to Include in Your Report
To help us effectively understand and address the issue, please include:
- Detailed steps to reproduce the problem.
- Expected and unintended results of the flaw.
- Screenshots or logs, if available.
- Browser and OS information, if applicable.
Upon receiving your report, we will:
- Confirm receipt of your report.
- Investigate and evaluate the issue.
- Respond to you with an estimated timeline for the fix.
- Keep you informed about the progress.